Page 16 - MC Top Work 2021

Ciocca Subaru employees gatherin front oftheirbuilding in LowerMacungieTownship.The auto dealerplaced second among employers with 125-499 workers in
the 2021TopWorkplaces survey. RICKKINTZEL/THE MORNING CALL

MIDSIZE EMPLOYERS
At Ciocca Subaru, employee

satisfaction equals customer service

By Mandy Housenick | Special To The Morning Call Ciocca Subaru’s work culture. It is why the fami- Ciocca
atthew Strausser’s last two years
The Morning Call Mhe needed a change of scenery, ly-owned business placed second among employers Subaru
of a decadelong run at a previous
automotivecompanywasastrug-
with 125-499 workers in the 2021 Top Workplaces
gle.Hewaseventuallyletgo.
survey.ItisCiocca’sfifthtimeonthelist.
No.2 midsize employer
The Bethlehem resident says
CioccaSubarufollowsasimplemissionstatement:
Founded:2013
Employeesatisfactionequalscustomerservice,which
outthefirsttwo.
He found it less than two months later at Ciocca
| anyway. shouldequalsuccess.Youcan’thavethelastonewith- Ownership: Private
Sector:Auto dealership
Strausser is proof of that. A service adviser for the
Subaru on Hamilton Boulevard in Lower Macungie
Thursday, June 24, 2021 Straussersaid.“IfeltlikeIneededitformyselfandfor the start. It motivated him to work hard and provide Website: CioccaSubaru.
Employees: 220
last two years, he said he felt like he belonged from
Township.
“I got here and was desperate to do a good job,”
qualityservice.
com
“My team of technicians made me feel like I was
thepeoplearoundmetoseeIwasdoingagoodjob.It
was immediate. I could tell that everybody was here
oneoftheguys,”hesaid.“Myserviceadvisersfeltlike
mypeers.TheynevermademefeelwhenIwasasking
foreachother,fromtheservicemanagerstothetech
department.Thatwashugeforme.”
16 Manyofthe160employeesfeelthesamewayabout Turn to Ciocca, Page 24